Privacy Policy

AppGleam (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://appgleam.com and use our services.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company name, job title
  • Account Information: Username, password, and account preferences
  • Business Information: Company details, project requirements, technical specifications
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Communication Data: Contents of messages, emails, or communications you send to us

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs
  • Device Information: Device type, screen resolution, device identifiers
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from:

  • Business partners and service providers
  • Social media platforms (if you connect your account)
  • Public databases and marketing partners
  • Client referrals and testimonials

2. How We Use Your Information

We use the collected information for various purposes:

2.1 Service Delivery

  • Provide, operate, and maintain our services
  • Process transactions and manage projects
  • Communicate about projects, services, and support
  • Send project updates, invoices, and notifications
  • Respond to inquiries and provide customer support

2.2 Business Operations

  • Improve and optimize our website and services
  • Analyze usage patterns and trends
  • Develop new products and services
  • Conduct research and analysis
  • Manage our business operations

2.3 Marketing and Communications

  • Send newsletters, marketing materials, and promotional offers
  • Provide information about services that may interest you
  • Conduct surveys and gather feedback
  • Display personalized content and advertisements

2.4 Legal and Security

  • Comply with legal obligations and regulations
  • Protect against fraud, unauthorized access, and security threats
  • Enforce our Terms of Service and other agreements
  • Resolve disputes and investigate complaints

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:

  • Contract Performance: Processing necessary to fulfill our contract with you
  • Legitimate Interests: Processing for our legitimate business interests (e.g., improving services, security)
  • Consent: Processing based on your explicit consent (e.g., marketing communications)
  • Legal Obligations: Processing required to comply with legal requirements

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Cloud hosting providers
  • Payment processors
  • Email service providers
  • Analytics and marketing platforms
  • Project management tools
  • Customer relationship management (CRM) systems

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal processes (subpoenas, court orders)
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

4.4 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

4.5 Aggregated Data

We may share anonymized, aggregated data that cannot identify you personally for research, marketing, or analytics purposes.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your online activity to deliver relevant advertisements

6.2 Third-Party Cookies

We may use third-party services that set cookies, including:

  • Google Analytics
  • Social media platforms
  • Advertising networks

6.3 Cookie Control

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal obligations)
  • Restriction: Request limitation of processing
  • Portability: Receive your information in a portable format
  • Objection: Object to certain types of processing

7.2 Marketing Opt-Out

You can opt out of marketing communications by:

  • Clicking the “unsubscribe” link in emails
  • Contacting us directly
  • Updating your account preferences

7.3 Do Not Track

Some browsers have “Do Not Track” features. We currently do not respond to Do Not Track signals.

8. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and fulfill the purposes described in this policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records

When information is no longer needed, we will securely delete or anonymize it.

9. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection
  • Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell information)
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us using the information in Section 15.

13. European Privacy Rights (GDPR)

If you are in the EEA or UK, you have rights under the General Data Protection Regulation:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

For material changes, we will provide more prominent notice (such as email notification or a website banner).

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AppGleam
Email: contact@appgleam.com
Website: https://appgleam.com

Data Protection Officer (if applicable):
Email: [dpo@appgleam.com]

16. Consent

By using our services, you consent to our Privacy Policy and agree to its terms.

Your privacy matters to us. We are committed to protecting your personal information and being transparent about our data practices.